"Automating healthcare contact center operations."
BirchAI, has landed $3.1 million in seed funding for its software to streamline customer support for healthcare companies.
The software summarizes and analyzes the contents of phone conversations between customers and representatives. The Seattle startup is focusing on medical device, pharmaceutical and insurance companies.
BirchAI aims to cover “those expensive calls where you have people spending a lot of time after the call documenting what they just did,” said CEO Kevin Terrell